Refund policy


Surfbark 30-Day Return & Exchange Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. We currently ship and process returns exclusively within the United States.

To be eligible for a return or refund, your item must be in the exact same condition that you received it: unused, unworn, unwashed, unaltered, and completely free of dog hair, dirt, or odor. Items must include their original tags and packaging. You will also need the receipt or proof of purchase.

We encourage you to try our Signature Dog Drying Robe on your dog indoors to check the fit, but items used outdoors or used to dry a wet dog cannot be accepted due to hygiene safety.

To start a return or exchange, you can contact us at support@surfbark.com. Please note that returns will need to be sent to our designated US warehouse address provided during the support process. Items sent back to us without first requesting a return will not be accepted.

Order Cancellations & Modifications
To ensure your gear reaches you as quickly as possible, our warehouse packs and processes orders almost immediately after they are placed.

  • Cancellations: Once an order is placed, it enters fulfillment immediately and cannot be canceled.

  • Modifications: If you accidentally selected the wrong size or entered an incorrect shipping address, please email support@surfbark.com right away. While we cannot guarantee changes after an order is placed, we will do our best to assist you before it ships.

Size Exchanges
We want to get the right fit for your pup as fast as possible!

To ensure you secure the new size before it sells out, please place a new order on surfbark.com for the correct size. Once placed, reply to your support email with your new order number, and our team will issue you a prepaid return shipping label to send the original item back for a full refund. This guarantees your dog gets the perfect fit quickly without inventory delays or extra label costs.

Return Shipping & Fees

  • Standard Returns: Return shipping costs are the sole responsibility of the customer. Original shipping charges are non-refundable.

  • Size Exchanges: For customers participating in our size exchange process (who have placed a new order for a correct size), Surfbark will provide a prepaid return shipping label.

Damages and Issues
Please inspect your order upon reception and contact us immediately at support@surfbark.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including sale/clearance items, promotional giveaways, and gift cards. Please get in touch if you have questions or concerns about your specific order.

Refunds
We will notify you once we have received and inspected your return at our US warehouse, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.  

If more than 15 business days have passed since we approved your return, please contact us at support@surfbark.com.